STANDARD DELIVERY POLICY

Recorra offer a free next day delivery service (from stock) for orders over £100 (ex VAT). We encourage customers to bulk order where possible as this reduces vehicle movements which has an effect on the environment and helps us to keep prices competitive.

Where possible we deliver orders via zero emission cargo bikes but this is subject to size, weight and geographical restrictions.

Please note that furniture products may have a longer delivery time.

RETURNS

We accept returns for items no longer required that have been in your possession for no longer than 10 working days, subject to handling and restocking charges. Items cannot be returned to us after this time. Smaller items (with a value <£20) must be returned to us by post to reduce the impact on the environment and to enable us to keep our service sustainable and competitive. Due to our handling costs for small-value items, we are unable to reimburse any costs for returning goods.

Please post these to:

Recorra
Units 5-6
52 Lant Street
London
SE1 1RB

Food, drink and dated products (such as diaries/calendars) are non-returnable.

BACKORDERS

For items that are out of stock when ordered, you will be notified by e-mail of the expected delivery date. We will endeavour to send you an alternative product if possible to reduce vehicle movements.

SHORTAGES AND PICKING ERRORS

If an item that you have ordered does not arrive please email us within 24 hours. Shortages and picking errors cannot be reported after this time so it is important to check your order as soon as it is received.